Ethical Dilemmas of New Trustee and Guardian †MyAssignmenthelp.com

Question: Discuss about the Ethical Dilemmas of New Trustee and Guardian. Answer: Ethical dilemmas are faced by everyone in their workplace and it will only be a rare person who has not faced any sort of ethical issues in the company he is working for. I once faced the same when I was hired at New Trustee Guardian. The business environment here is more or less good but the higher authorities used to pressurize us a lot. My shift hours used to be 9 to 5 but after a month or two, my senior management used to force me to stay in the office for long hours. Many a times I used to arrive home after 11 oclock. After 3 months, instead of eight hours of work, the management increased the working hours to nine long hours, i.e., 9 to 6. With the same, though there were availability of much refreshment in the building including interest clubs, cafeteria and gardens but we were unable to enjoy the same due to our long working duration, as the organization was mainly bothered about accomplishing the targets and also, there is zero motivation for us to work with full potential. With some of my colleagues, I went up for a mass protest against such harsh working conditions but the management was determined on its rules and policies. The management heard our call and promised to work on it. We waited for one more month and the required change was noticed. Our shift time was changed again to the previous one. However, I never tried to contact any of the new employees to inform them what was happened as I did not want to make a barrier in between the management and the rest of the employees working there and I still feel good for my decision. During my job in New Trustee and Guardian, one of our customers entered to the store cursing and yelling at the management. I knew that it was out of frustration and therefore I did not take it personally but I made sure that she knew that her concern is being heard by us. Therefore, I listened to her complaint carefully and apologized for the same. She was actually complaining about a product that she wanted to return but she did not had the receipt with her as she lost it. I explained her that I will not be able to give her the cash refund in the absence of receipt, as it was against the company norms and policy, but that I can allow her to her same amount as store credit. Though, by getting cash refund, she was likely to be much happier but she was satisfied with the store credits as well and the whole issue ended up by being a good deal and a win-win situation. I was appreciated by my senior manager for handling and fixing the problem by having both the employer and the customer come out on the top.